FAQ

Frequently Asked Questions (FAQs)

Q: How do I upload my photo for personalization?
A: Simply go to the product page, click “Choose File” under “Upload Your Photo,” and select the image you want printed.

Q: What file types do you accept?
A: We accept JPG, PNG, and JPEG files. Make sure your image is clear and high resolution for best results.

Q: How long will it take to receive my order?
A: Orders are processed within 2–4 business days and typically delivered within 5–8 business days depending on your location.

Q: Can I see a preview before it’s printed?
A: Currently, we don’t offer real-time previews, but our design team ensures every image is positioned and printed beautifully.

Q: Do you ship across U.S?
A: Yes! We ship all over U.S with trusted courier partners.

Q: Can I cancel or return a custom order?
A: Since each product is made just for you, we unfortunately cannot accept returns on personalized items unless there's a defect or mistake from our side.